Top 6 Conflict Resolution Tips for New Managers
Top 6 Conflict Resolution Tips for New Managers
by Simon Bonello, HR.com
Jul 26, 2016

Some research studies show that up to 42% of a manager’s time goes to resolving conflict in the workplace. Imagine how much could get done if even a fraction of that time was spent on improving business activities.

When you hire a management team that’s well versed in resolving conflict, you can save yourself time, money and a lot of workplace drama. Here are six tips for new managers on improving conflict resolution in the workplace.

Define cause of the complaint. When an employee, colleague or superior comes to you with a complaint, stop to consider the real cause of the conflict. What is the root of the problem? Once you figure out where the real problem lies, you can address it without getting distracted by other topics.

Depersonalize the conflict. Even when someone makes a complaint at or about you directly, take a moment to realize that it’s not about you, but rather a difference of opinion. If you can depersonalize the conflict, the chances of reaching common ground and resolution are much higher.

Focus on responding, not reacting. Most people’s first inclination when faced with a conflict is to become defensive, and react instinctively. The best managers know that the only effective way to resolve workplace issues is to respond and not react.

Be specific about your needs. Think about what you need out of the situation. Pleasing everyone else is not always the best solution. Consider what you need to be happy, as well as what everyone else needs and try to find common ground. Once you uncover what your needs are, be very specific about them so you don’t need to have the same conversation again.

Practice active listening. Once you’ve de-personalized the situation and expressed your needs, it’s time to be quiet and practice actively listening to what your colleagues needs are. It’s impossible to reach a resolution if you don’t stop to actually listen.

Use technology to your advantage. Certain workplace disputes can be avoided by using technology. For example, using a reputable time tracker and recording phone calls can help mitigate some potential conflicts. Platforms like TransparentBusiness are especially helpful in eliminating potential issues such as billing conflicts between employer and employee.

A spokesperson for Yandiki, an online platform that connects freelancers with companies looking for talent says, “It’s only when you stop to think through a conflict that you’re able to choose the best response to the situation. Reacting to conflict can bring about very detrimental results, especially in the workplace. It’s worth it to take the time and assess the situation, de-personalize it, and choose an appropriate solution. Active listening is also a key to successful conflict management” Yandiki was voted the ‘top people management solution’ by Citigroup in 2016, and offers companies a more transparent way to manage freelancers.

Recent posts
A TransparentBusiness recommendation to G20 leaders
April 20, 2018
TransparentBusiness meeting with OMB of the USA
April 19, 2018
The First Vice President of Peru welcomes Silvina Moschini, President of TransparentBusiness, to the Summit of the Americas
April 16, 2018
The Transparency Resolutions of the Summit of the Americas
April 16, 2018
Silvina Moschini, President of TransparentBusiness, moderating the Digital Future panel of the CEO Summit of the Americas
April 13, 2018
The participants of the “Digital Economy” panel moderated by Silvina Moschini, President of TransparentBusiness
April 12, 2018
IADB, the Inter-American Development Bank, identified Transparency as it’s key theme for the next 5 years
April 9, 2018
Mendoza Welcomes the President of TransparentBusiness
April 4, 2018
TransparentBusiness contributes to increasing efficiency to Southwest Airlines
March 30, 2018
Indiana Governor Signs the Bill Suggested by TransparentBusiness
March 21, 2018
Burton Trent will represent TransparentBusiness in New Jersey
March 19, 2018
TransparentBusiness In Texas
March 8, 2018
EY postings featuring Silvina and our SheWorks project
March 8, 2018
TransparentBusiness Offers Companies an Effective Solution to the Uncertainty Surrounding H-1B Visa Reform
Feb. 7, 2017
TransparentBusiness duplica monto de apoyo a refugiados
Feb 2, 2017
In Response to the Muslim Ban Imposed by President Trump, TransparentBusiness Doubles Its Commitment to Refugees, Pledging Two Million Dollars
Jan 31, 2017
Former SGI's CEO Jorge Titinger Joins TransparentBusiness as its Chief Strategy Officer
Jan, 2017
La nube en el trabajo. La revolución de la tecnología
Oct, 2016
White House Announces Commitments to the Call to Action for Private Sector Engagement on the Global Refugee Crisis
Sept, 2016
TransparentBusiness Joins the White House Call-to-action for Private Sector Engagement on the Global Refugee Crisis
Sept, 2016
Curbing Bad Behavior: App Seeks to Harness Overbilling by Contractors
Aug, 2016
TransparentBusiness and Yandiki join forces with Facebook to empower entrepreneurs from around the world
May, 2015
Startup spotlight: Yandiki connects creative talent around the world
Nov, 2014
Internet entrepreneur Silvina Moschini breaks barriers
Nov, 2014
Consulate Pitches Ukraine for Outsourcing in Spite of Conflict
Jul, 2014
Ukraine Wants to Become the Silicon Valley of Europe
Apr, 2014
Total Control - Silvina Moschini and her virtual platform for remote work management
Aug, 2012
Three Ways to Keep Your Customers Coming Back
Jan, 2011